Privacy Policy

Last Updated: November 26th, 2025

Columbia Coatings LLC ("we," "us," or "our") is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, place orders, or communicate with our support team, including via SMS text messages.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Shipping and billing addresses
  • Payment information (processed securely through our payment partners)
  • Order history
  • Any details you provide during customer support interactions

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support and technical assistance
  • Respond to your messages and inquiries
  • Set up and manage your account
  • Send order updates or service-related communications
  • Improve website performance and user experience
  • Comply with legal obligations

We do not sell or rent your personal information.

3. SMS Text Messaging Disclosure (A2P / CTIA Compliant)

When you provide your phone number or contact our support team, you may consent to receive one-on-one SMS messages related to:

  • Order updates
  • Shipping notifications
  • Technical support
  • Troubleshooting requests
  • Customer service follow-ups
  • Message Frequency
    Message frequency varies based on your communication with us.
  • Opt-Out Instructions
    You may opt out of receiving SMS messages at any time by replying: STOP
  • Help Instructions
    For assistance via SMS, reply: HELP
  • Data Rates
    Standard message and data rates may apply.
  • No Third-Party Sharing
    SMS consent and phone numbers are not shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We may share information with:

  • Shipping carriers (e.g., UPS, USPS, freight partners)
  • Payment processors
  • Service providers who support our operations

We do not sell or share information with third parties for advertising.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze site traffic
  • Customize user experience

You can disable cookies in your browser settings.

6. Data Security

We implement industry-standard security measures to protect your data. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold
  • Request corrections
  • Request deletion of information
  • Opt out of non-essential communications

To exercise these rights, contact us at:

8. Links to Third-Party Websites

Our website may contain external links. We are not responsible for the privacy practices or content of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised "Last Updated" date.

10. Contact Us

For questions about this Privacy Policy or your data, contact:

Columbia Coatings LLC
2617 Harlan Farm Road
Columbia, TN 38401
Phone: 931-388-7730
Email: support@columbiacoatings.com