GENERAL:

I am not in the US, can I order from CC?

We now offer International Shipping to over 50 countries. All major credit cards and wire transfers are accepted for international orders. Call Customer Service for wire transfer details.

Why do we recommend expedited shipping during hot weather?

Some powders will start cross linking when temperatures exceed 100ºF for extended periods (I.E over weekends and holidays). To avoid lumpy powder, avoid weekend and holiday shipping. Ask a Customer Service Representative for details.

Storage recommendations?

The ideal storage conditions for powder are low humidity environments below 75ºF.

Do you offer color matching?

Our customer service team can assist you in finding the closest match possible using one of our in-stock colors. Unfortunately, we don’t have an infinite number of colors in stock, so we won’t always be able to find a perfect match. We do, however, offer custom matching services. For this, we will need a physical sample to send to our lab. A custom color match can take several weeks to complete, and you will be required to purchase a full box (55lbs)

Why is my color different than the picture on your website?

No two computer screens are exactly alike. A color can vary greatly from one screen to the next. Also, most of our images are manufactured images, designed to give the closest approximation possible. We recommend ordering a sample swatch for color matching.

POWDER:

What is powder coating?

Powder coating is a combination of pigment and resin that is ground into a powder form and sprayed onto a substrate. The powder is charged with high voltage which is then attracted to the electrically grounded substrate. The item is heated in a curing oven until the powder flows into a liquid form. After curing for a specific amount of time, the part is removed to cool, leaving a high quality, durable finish.

What is the shelf life for powder?

Powder generally has a shelf life of 6 months when properly stored in a cool, dry place.

The powder is not adhering to/ chipping off the substrate?

Ensure the oven temperature and cure time is correct. Remember, the cure time starts when the substrate reaches the cure temperature, not when the part is placed in the oven.

After curing, the color looks different than the control panel?

If the color has a yellow tint, the oven temperature is too high or the dwell time is too long.

The coating has an orange-peel finish?

The substrate was brought to temperature too slowly, or the powder was applied too heavily. Ensure the oven has reached the correct temperature before placing the parts in the oven.

The coating has very little impact resistance?

The coating is under cured, had poor pre-treatment, or the film thickness is too heavy.

Why do some powders need top coats?

Powders that contain certain metals will oxidize when exposed to the elements. Also, some pigments will fade in the sunlight. In some cases, a clear coat is recommended or required. Ask a Customer Service Representative for specific product requirements.

Why is my powder cracking after curing?

The coating is under cured. Ensure the oven temperature and cure time is correct. Remember, the cure time starts when the substrate reaches the cure temperature, not when the part is placed in the oven.

Why is my powder dripping or sagging?

The substrate was too hot when the powder was applied.

What do I do if parts are fully cured and need to be re-coated?

Scotch-brite, blow off and discharge your substrate. It may also help to have a warm substrate when applying the second coat, but do not exceed 150ºF when spraying the powder.

Why am I getting circles or “fish-eyes” in the coating?

Back ionization is occurring. Try reducing your KV setting and/or increasing your powder flow. Once this has occurred, simply blowing off the powder will not solve this problem. Your substrate will need to be discharged, as well.

How do you know if a clear coat is required?

If a clear coat is required for a specific powder, it will be listed in the description on the product page. If you are unsure about a specific color, give us a call or send us an email. We’ll be happy to help.

Can I touch up powder coating / is there touch-up paint?

We do not offer any touch-up paints for our powders. There are some companies that can create custom touch-up paints, but it could end up being more expensive than re-coating your part.

Is a primer necessary?

A primer isn’t always necessary, but there are times when it is recommended. For example: The Out Gass Builder Primer is recommended when coating cast metals. Whereas the Zinc or Epoxy primers are suggested when corrosion is a concern.

How much heat can powder withstand?

Most powders can handle temperatures up to 400ºF, but not for extended periods of time. We do offer a few “High Temperature” powder that can withstand up to 1000ºF.

How do I know if a powder is UV stable?

Powders that are not UV stable will say so in the product description on the product page. If you are unsure about a particular powder, ask a customer service representative. Please note that NO Epoxy powders are UV stable.

How much powder do you need?

Generally speaking, the 1lb. can cover 25-30ft2. This measurement is only an estimate, and it can vary depending on the powder, equipment, and technique. A good rule of thumb is: 2lbs. for four large wheels.

Top coat is cracking?

The top coat is under cured. This can be resolved by placing the part back into the oven to fully cure.

How to know when powder is partially cured?

Any time between flow-out and the prescribed cure time is technically a partial cure. Generally, 2-3 minutes after the powder flows out will be sufficient for applying a top coat.

POWDER COATING GUN:

How do I get an even coat with a transparent powder?

If you get a substrate that is hard to shoot, double coat the transparent by first putting down a light coat, and then putting down a second, medium to heavy coat. This method can also be used when coating a light colored solid-tone like white or yellow.

What can be powder coated?

Any metal that is able to withstand the curing temperatures involved with the powder coating process. Generally, 350 – 425ºF.

Picture-framing (powder is thick around the edges)?

This is a common problem, especially on flat parts. Try reducing your powder flow so that it builds more slowly. Also, using a round nozzle instead of a flat spray can help reduce this as well.

Powder won’t stick?

This is usually due to a grounding issue. Make sure that you have a good, metal-to-metal connection. Also, it is recommended to drive a ground rod outside your shop.

Which gun model do I have?

We have pictures of the different gun models in the “Parts for Your Gun” category. If you cannot determine the model that you have, please contact our customer service team for assistance, and send a picture of your gun if possible. PLEASE NOTE: just because you have a Hyper Smooth 02 does not necessarily mean that you have a Model 2 gun. The numbers of the gun models are generational markers. The spray guns used with our systems are all the same. For example: if a Kool Koat 3.0 and Hyper Smooth 02 were manufactured at the same time, then they will have the same gun model.