COLUMBIA COATINGS TERMS AND CONDITIONS
All powder coating guns must be signed for upon delivery.
“Next Day Air” delivery orders that ship out on Friday will be delivered on Monday. If you need “Saturday Delivery,” please contact customer service to place your order.
SAME DAY SHIPPING: Columbia Coatings makes every effort to ship all orders of in-stock items, placed before 2pm (CST), the same day that the order is processed. However, this is not a guarantee as some shipping times are very busy and may cause delays in shipments. This excludes all Prismatic Powders’ products, equipment, metal art, and chemicals. All orders shipping via USPS will be delayed one day before shipping out.
FREE SHIPPING: Free shipping is available for powder orders over $149.00. This offer excludes Prismatic Powders’ products, all equipment, metal art, chemicals, empty containers, and bulk powder. You must select “FREE SHIPPING OVER $149” at checkout or you will be charged for shipping. The shipping method (UPS or USPS) will be chosen by our shipping department.
HEAT HOLD (DURING HOT WEATHER): Due to the heat sensitive nature of powder, all orders scheduled to be in transit over the weekend will be held until the following Monday. When checking out, you can select an expedited shipping method to avoid the heat hold. During this time, packages should be collected immediately, as anything left outside could be damaged by the heat. Columbia Coatings will not be responsible for stolen packages or powder that clumps up due to being left at the door when delivered.
RETURNS & REPAIRS:
All powder coating systems (excluding the Quik Shot and KK-171) are covered under a 30-day money-back guarantee.
Products being returned are subject to a minimum 15% restock-fee or the product only, shipping will not be refunded. Please call customer service before returning any products.
Any powder coating gun being sent in for repair must have your name, contact info, and a description of the problem with it. We will not work on any equipment without knowing who sent it in or what needs to be fixed.
Columbia Coatings is not responsible for shipping costs of items being returned or sent for repair.
DISCOUNTS & FREE GIFTS:
To claim your free gift:
- Have the appropriate dollar amount in your cart for the gift that you want.
- Choose your free gift, and add it to your cart.
- Enter the corresponding coupon code (listed on each free gift page)
There are no product exclusions for the gifts, but at least one item must ship from Columbia Coatings.
Only one coupon code may be entered per order. If you place an order and forget to enter a coupon code, we cannot go back and add it to your order.
Orders are not processed during weekends and holidays.
Order confirmations are sent as soon as an order is placed. Please take time to ensure that your order is correct (shipping address, products, quantity, etc.) before shipping occurs to avoid additional charges.
If you are having trouble placing an order or feel that something isn’t calculating properly, call before placing your order.
All metal art is cut to order and usually ships out in 3-5 business days. Some prep work such as sanding, de-burring, or removing small cutouts (i.e. letters) will be required.
NIC PRODUCTS (Prismatic Powders & Cerakote):
Pricing on NIC products is subject to change as they update their pricing structure. You may be contacted after your order is placed if NIC's price differs from ours. We apologize for any inconvenience.
We do not stock any NIC products at our facility.
All NIC orders may take 2-4 days to process before shipping.