ATTENTION: Powder is VERY
heat sensitive. Due to the high heat index, Columbia Coatings recommends selecting an expedited shipping method for your powder deliveries in order to preserve the quality of your powder. We will make every effort to ensure that your powder arrives in good condition. However, Columbia Coatings will in NO WAY be responsible or offer exchanges or refunds on heat damaged powder!
If you would like, we can hold orders that are not set to arrive at your doorstep the same week that you order it. (For example, if you order powder on a Wednesday and it won’t be delivered by that Friday, we can hold that order until the following Monday so you can receive your package within the same week we ship it). Powder can be exposed to high temperatures if left on a delivery truck over the weekend. IF YOU WOULD LIKE YOUR ORDER HELD, YOU MUST ENTER “HEAT HOLD” IN THE ORDER COMMENTS. If you do not add this note, we will not hold your order.
Powder orders should be collected immediately. Orders that are left outside after delivery have a much higher risk of being damaged by the heat. If you are not going to be available to accept your package right away, make sure that you have a safe, cool spot for your delivery. This goes for ALL powders during the hot weather. Once again, Columbia Coatings will in NO WAY be responsible or offer exchanges or refunds on heat damaged powder!